We hope this letter finds you and your family in good health. We are pleased to announce we are open for business. We were able to secure adequate supplies of personal protective equipment and we are diligently prepared to safely serve and treat our patients. We are ready to take your safety to the next level.
In our transition to resuming normal practice, we want to share with you some of the procedures that will remain the same and what we will be doing in addition to all of the regular precautions that we take.
1. Office disinfection
While many things have changed, one thing has remained the same: our commitment to your safety. Our office follows infection control recommendations made by the American Dental Association (ADA), California Dental Association (CDA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations. Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable.
2. Pre - appointment screening
First of all, for your and our safety, if you suspect you are sick (have fever, coughing, shortness of breath, sore throat), related or unrelated to Corona Virus, or have been in contact with anyone that might have been sick in the last 14 days we will ask you to postpone scheduling your appointment until you are fully recovered/cleared by your medical practitioner. At the time of appointing and just before your appointment starts, we are going to ask you a few questions to ensure that your visit will be risk-free and comfortable.
We will use a touch-less forehead scan to take your temperature before entering the office. Anyone with a temperature over 100.4 will be asked to reschedule their appointment for the safety of our staff and patients.
3. Common area barriers, disinfection and cleanliness
We have touch-free hand sanitizer dispensers that we will ask you to use when you enter the office. You will find some in the reception area and other places in the office for you to use as needed. You may see that our waiting room will no longer offer magazines, sign in sheets, children’s toys, a remote control and so forth, since those items are difficult to clean and disinfect. We will try our best to eliminate or decrease as much as possible the exchange of papers between you and our staff.
You will see some new equipment in the office, such as air filters throughout the office and sneeze screens at front desk. Our staff will use extra protective equipment (proper PPE), for their safety and yours.
You will also see cleaning and disinfecting of common areas such as door knobs, counters, credit card terminal etc after each patient. Disinfecting wipes will be available throughout the office for your convenience.
4. Limiting office patient load
Appointments will be managed to allow for social distancing between patients. We will reduce the load of patients per time unit. We will do our best so you will not meet with other people while in the office except for your professional dental practitioners. We kindly ask you that after arriving in the parking lot to call our office immediately and wait in your car for one of our assistants to come and pick you up. We may keep the entrance door locked at all times to control traffic, for your protection. We will also ask you to wear a mask at all times when meeting with our staff, outside and inside the office, except for the times at which you are undergoing dental treatment. If you must bring companions to the office please ask them to wait in the car unless it is strictly necessary to accompany you in the office.
We look forward to seeing you and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Please e-mail us at ionescudds@elkgrovedentistry if you have any questions. You are also welcome to call the office at 916 685-4662. Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.
Horia T. Ionescu DDS and DBD Team
Doctor Ionescu and DBD Team